Account

How do I create an account?

Click on the icon “my account” located on the top right corner of our website. Next, simply click on “No account? Create one here” and follow instructions. You can also create an account when placing an order; you will be given the option when asked to provide your personal information.

How can I modify / cancel my order?

If you wish to change an order that you already finalized, please contact our Customer Service .

How do I log-into my account?

If you already have an account, click on the icon “my account” located on the top right corner of our website. Next, simply fill-in your login details.

How can I change my password / personal information?

Log into your account and access your personal information by clicking on your name on the top right corner of our website. You can then modify your information, including your password, by clicking on “information”.

If you wish to delete your account, please contact our Customer Service.

How do I reset my password if I have forgotten it?

Click on “my account” located on the top right corner of our website. Then, click on “Forgot your password?”. After providing your email address, you will receive an email with a link to reset your password.

Why and how do I subscribe to newsletters?

Subscribing to our newsletters will allow you to get information about all current events and new things going on at Casa Lopez.

Scroll down to the bottom of our website. You will find a white rectangle in which you will need to type your email address. Click on “subscribe”; that’s it!

Subscribing to our newsletters is completely free and optional. You can cancel at any time.

How do I unsubscribe from newsletters?

If you do not wish to receive our newsletters anymore, simply unsubscribe by pressing the “unsubscribe from this list” button, which you will find at the bottom of every newsletter you receive from us.

Purchase order

How can I get assistance to complete my order?

If you need to reach us, please contact our Customer Service . We will be happy to help with anything you need!

I have not received a confirmation for my order.

If you have just placed an order, kindly wait a couple minutes and refresh your mailbox. The confirmation email could take a moment to reach you. Also think to check your spam folder, as our email could have been placed there by mistake.

If you still cannot find your confirmation email, please contact our Customer Service .

The product I wish to purchase is out of stock

If one of our products is out of stock, here will be a button in its description with the label “Notify me when available”. By choosing this option, you will be informed whenever the item is back in stock.

What are the options available to pay for my order?

You can pay online with your credit or debit card. We accept CB, VISA and MasterCard. Payments by Paypal are also available.

Can I pay in instalments ?

For logistics reasons, payment in instalments is not an option. However, we are working hard on making it possible!

I would like to know the prices for professionals; how can I have access to your catalog?

For any enquiries regarding professional purchases, please contact our Customer Service.

I am a wholesaler; how can I have access to your catalog?

For any enquiries regarding wholesale purchases, please contact our Customer Service.

Delivery

How long do deliveries take?

Orders are usually sent within 2 working days through UPS or DPD, or through a private carrier if your package is oversized. Specific delivery times are indicated under the description of each product.

How can I track my order?

Once your order has been shipped you will receive an email with a link that will allow you to track it. You should receive this e-mail within 3-4 days after your purchase.

If that is not the case, please contact our Customer Service who will provide you with more details about the expected delivery time.

What do the delivery costs include?

Our delivery costs include preparation and packing costs, as well as shipping fees. The preparation fee is a fixed cost, while the transportation fees vary according to the volumetric weight of the package.

We always do our best to apply the best price possible. However, we are a small company and we have higher delivery costs because of our limited order quantities.

Can I pick up my order in one of your stores?

We do not offer click and collect services yet, but we are working hard on making it available!

The good(s) / package(s) I received are damaged; what should I do?

If you notice your package is damaged when you receive it, please report it in writing on the delivery note and give it to your deliverer. Next, take a picture of the documents for proof and send it to our Customer Service within 48 hours.

If your products are damaged, do not correspond to what you ordered, or if your order is incomplete, please contact our Customer Service . We will do our best to solve your issue.

How can I return a product and request a refund?

We accept returns of products in their original state. We provide refunds if the item you received does not meet your expectations.

Please contact our Customer Service within 14 days following the reception of your order. Remember to indicate your order number and the article you would like to return.

Delivery fees for returns and insurance fees are at the expense of the buyer.

Returns are processed within 48 hours following reception of the product, and under the condition that it is received in its original state.

Products

Where are your products manufactured?

Our products are mainly produced in Europe (Portugal, Spain, Italy, Belgium and France). Some of our textiles are manufactured in India.

What are your inspirations for your products?

French spirited in its delicate elegance and placed at the crossroad of European cultures through borrowed influences, Casa Lopez represents the subtle without obstentation.

During one of his trips to Spain, Pierre Sauvage, the brains and heart of Casa Lopez, was inspired by the traditional Hispanic pattern of the bird nested in a vegetal interlacing. He adapted this pattern to become the landmark of Casa Lopez. It can now be found on rugs, plates, candle recipients or even mixed with stripes on our precious fabrics.

Soon after this, a multitude of new ideas come to Pierre, who regularly turns them into real items.

Through his personal and professional travels, Pierre Sauvage sources ceramic artists and basket makers, blacksmiths and stonemasons. Casa Lopez’s universe revolves around the world of rugs, with pleated cotton lampshades from India, hand-painted ceramics from Portugal… So many precious items that Pierre tries in his own house before presenting them to the public.

Rugs

How can I best care for my rug?

Please refer to the link under each rug to know how to care for each item specifically.

How can I order a custom-made rug?

Please contact us to order a custom-made rug. Our team will put all its expertise at your disposal, advising you on size, material, color and pattern, creating a rug that perfectly fits you!

Tableware

Why is each of your ceramic pieces different?

The ceramics are hand painted by our artisans, which means their pattern will slightly vary from one item to another. That is what makes their beauty and originality. Each piece is unique!

Are the ceramics microwave friendly?

In order to avoid the deterioration of your ceramic pieces, the use of a microwave is not recommended.

Are the ceramics dishwasher safe?

Yes, you can put your ceramics in your dishwasher. However, prioritize delicate cycles to avoid damage.

Furniture

What is the lead time for your furniture pieces?

All our furniture items are made on demand.

The rattan pieces have a manufacturing lead time of 8 months. The Small Table and Night Stand made of wood can be customized in your own colors and have a production time of about 2 months.

For other inquiries about our furniture pieces, please contact us .

Lamps

What lampshades work best with your lamp bases?

For a harmonious combination, we advise you to choose a lampshade whose base is larger than the widest part of the lamp.

For our Pedro lamp base, we recommend choosing one of our 17x40x28cm lampshades. It will also go well with the 30x40x28cm lampshade. Recommendations are the same for the Bird lamp base.

Our Palma and Faro lamp bases go very well with a 30x40x28cm. If you prefer it smaller, you can also go with 17x40x23cm.

Finally, the Asturias lamp base matches perfectly in size with a 14x30x19cm lampshade or a 14x25x15cm for a bedside lamp for example.

Are your lamp bases electrified?

Yes, our lamp bases Pedro, Bird, Palma, Faro and Asturias are electrified with an European plug.

Our lamp bases, wall lights and chandeliers in Braided Reed are electrified with an American plug.

If you wish to purchase our lamps without electrification, simply let us know so in the comments when you order online. You can also tell us about it by contacting our Customer Service .